Domestic packages are sent out within 2-3 business days. All shipments are made through USPS. A tracking number will be sent to your email once the order has been fulfilled.
International shipments require additional duties and taxes to be paid by the buyer at package pickup which is not covered in the shipping rate. Please check with your local postal service or customs office to find out what these fees will be before you place an order. All international shipments are sent through USPS. Depending on the country, some international orders cannot be tracked. Email me if you have any questions.
At Black Kite Cycling, we want you to be happy with your new gear. If you are not satisfied, email firstname.lastname@example.org to initiate a return. Please use the subject "RETURN". We will accept the returned item, unused, and in the condition it was received, within 30 days for a full refund of the cost of the item, minus return shipping costs (up to $11 for domestic addresses). As a small, one person company, we appreciate you understanding that we are unable to cover shipping costs at this time.
Black Kite Cycling Warranty
Our products are hand crafted right here in sunny California, and we take pride in our workmanship. If something goes wrong with the product purchased by the original owner, due to a workmanship defect (this does not include damage caused by normal wear and tear, neglect, improper care or accident), send us an email and we'll do our best to make things right.